Contact
In-app Help is the only way to reach us.
No email address. No contact form. No publicly listed support address. Here's why — and how to actually get help.
Why there's no contact form on this site
This is a static site. There is no server to receive a form submission, no database to store a message, no backend to send a confirmation email. Adding a form would mean adding infrastructure — and infrastructure needs maintenance.
More importantly: any publicly listed contact address for a fantasy-cricket site creates a phishing surface. Fake "Dream11 support" emails are already common enough. We don't want to add another vector.
The partner app has a dedicated Help center with a verified support team. That's where account issues, deposit queries, and KYC questions get handled — with response times of around 4 hours during business hours.
How to get actual help
Open the partner app
The decision matrix and room selector on this site are informational only. For anything related to your account, entries, deposits, or withdrawals, use the partner app.
Go to Help / Support
In the partner app's menu, tap Help or Support. You'll find a searchable FAQ, category-based queries, and a direct message option.
Check the response time
The support team typically responds within 4 hours on weekdays. For account security issues (unauthorised access, locked accounts), the team prioritises within hours, not days.
What this site handles
Decision matrix for contest room selection
XI role framework and captain-weight guidance
Toss-locked vs live room distinction
Format-specific captain meta for T20 / ODI / Test / BBL / CPL / PSL
Privacy policy, terms, and data handling
Responsible gaming information
For everything else — account access, deposit problems, KYC verification, withdrawal delays, bonus disputes — the partner app's help center is the right channel.
Found something wrong on this site?
If you spotted incorrect information in the decision matrix, a broken link, or a page that doesn't load correctly, let us know through the partner app's help center.
Open In-App HelpCommon questions
Can I contact Dream11 via social media?
We have accounts on X and Instagram. These are for updates and announcements only — not for account or support queries. Use the in-app Help center for anything that needs a response.
Why doesn't Dream11 have a public email address?
To prevent phishing. Publicly listing an email address for a fantasy-cricket platform invites fake support emails. All genuine support goes through the in-app Help center with verified agents.
How long does in-app support take?
Typically 4 hours on weekdays. For urgent account security issues (suspicious activity, locked accounts), the team prioritises within hours. Response times may be longer on weekends.
Can I suggest a new feature for the decision matrix?
The partner app's feedback channel is the best place for that. Feature requests for the matrix are tracked and reviewed — though there's no guarantee of a timeline.