Dream11 Customer Care
Get help from Dream11 support 24/7.
Phone support, email, and live chat available around the clock. Quick solutions for withdrawal issues, KYC problems, account locks, and contest errors.
How to contact Dream11 customer care
Live Chat (Fastest)
Open the Dream11 app → tap your profile icon (top right) → tap Help & Support → tap Chat with Us. Available 24/7. Average response time: 5-10 minutes.
Recommended for: withdrawal status, KYC issues, contest disputes
Phone Support
The customer care phone number is available in the Dream11 app under Profile → Help & Support → Call Us. Dream11 does not publish a public helpline number to prevent scam calls.
Average wait time: 10-15 minutes (peak hours may be longer)
Email Support
Send an email to [email protected] with your registered mobile number, issue description, and any relevant screenshots or reference IDs.
Expected response time: 24-48 hours
⚠️ Beware of fake customer care numbers: Scammers post fake Dream11 helpline numbers on Google, WhatsApp, and Telegram. Dream11 will never ask you to share OTP, password, or bank details over a call. Always use the in-app contact methods above.
Common issues & quick solutions
1. Withdrawal not credited to bank account
Expected time: 1-3 business days from withdrawal request.
If stuck beyond 5 days:
- • Go to My Account → Transactions → find your withdrawal
- • Note the reference ID (shown in transaction details)
- • Contact support via live chat with the reference ID
- • Provide your bank statement showing no credit (if requested)
See our Money Guide for complete withdrawal instructions.
2. KYC verification rejected
Common reasons:
- • Blurry or low-quality document photo
- • Name mismatch between Aadhaar/PAN and bank account
- • Document corners cut off in the photo
- • Selfie does not match ID photo (poor lighting, face covered)
How to fix: Re-upload clear, high-resolution photos with all corners visible. Ensure your bank account name matches your Aadhaar/PAN exactly (including middle name if present).
3. Account locked or suspended
Common reasons:
- • Multiple devices detected (sharing account is against ToS)
- • Suspicious activity flagged by fraud detection
- • Using VPN from a banned state
- • Failed KYC multiple times
How to fix: Contact support with your registered mobile number. If the lock is due to device sharing, verify your identity and confirm you'll use only one device going forward. If you're in a banned state, account recovery is not possible.
4. Contest entry failed but money deducted
Common reasons:
- • Contest filled before your entry processed (high-demand rooms)
- • Network error during submission
- • Insufficient balance (bonus cash vs deposited cash mismatch)
How to fix: Check My Contests to confirm if the entry went through. If money was deducted but you're not in the contest, the amount is usually auto-refunded within 30 minutes. If not refunded after 1 hour, contact support with the transaction ID.
5. OTP not received for login or withdrawal
How to fix:
- • Wait 60 seconds, then tap "Resend OTP"
- • Check spam/junk folder if OTP is sent via email
- • Ensure you have network connectivity (airplane mode off)
- • If still not received, contact support to verify your registered number
Expected response times
Response times may be longer during major cricket events (IPL finals, World Cup) when support volume is highest.
Frequently asked questions
Is there a Dream11 WhatsApp customer care number?
No. Dream11 does not offer customer support via WhatsApp. Any WhatsApp number claiming to be Dream11 customer care is a scam. Use only the in-app live chat, phone support (accessed through the app), or email to [email protected].
Does Dream11 have different customer care for different states?
No. Dream11 customer care is centralized and available to all users regardless of state. However, if you are in a banned state (Telangana, Odisha, Andhra Pradesh, Assam), support cannot help you create a new account or bypass the restriction.
Can I request a refund through customer care?
Contest entry fees are generally non-refundable once a contest starts. However, if a match is abandoned before the first ball, Dream11 refunds all entries automatically. If you believe you were charged incorrectly, contact support with the transaction ID — they will review on a case-by-case basis.
How do I escalate an issue if customer care doesn't resolve it?
If live chat or phone support does not resolve your issue, send an email to [email protected] with your ticket ID and a detailed explanation. Include all relevant screenshots and transaction IDs. For unresolved disputes, you can also file a complaint with the National Consumer Helpline (NCH) at consumerhelpline.gov.in.
Need help with strategy, not support?
If your question is about captain picks, room selection, or gameplay — check our guides.
Read All Dream11 Guides